EL FENIX GUEST SATISFACTION SURVEY: A guest satisfaction survey has been inaugurated by El Fenix. It started to gather precious feedback from its customers. www.talktoelfenix.com is the authorized survey website. A customer can obtain any of these offers:- a free meal, free dessert, special discount offer, or buy one get one free offer.
www.Talktoelfenix.com – EL-FENIX Guest Satisfaction Survey
HOW TO PARTAKE IN FENIX GUEST SATISFACTION SURVEY?
Firstly, you need to visit www.talktoelfenix.com. You need to enter the review/survey code. One can find it on the buy receipt. For continuing, it is mandatory to input the correct survey code. You must be most careful while entering it.
You need to input the date and time of your visit and the store number. One can also find these details on the buy receipt.
If you are familiar with the English language you can continue the survey. If you are not familiar with the English language, then you should choose the translate option.
You will have the option to see another page on your screen. It contains some questions. You need to respond to these questions. The questions will be relating to your all-around experience with the restaurant.
Now, you need to give some of your contact details. It includes your name, address, date of birth, contact number, and email id. This step is quite important. You should be extra careful regarding it. You will be able to see a validation code on your screen.
Now, you can do options. Either you should screenshot it or you should write that code on your buy receipt. When you visit the restaurant sometime later, you should convey the approval code and the buy receipt along with yourself. As it’s the only proof that you had completed the whole survey.
If the customer has any query or problem relating to the survey, he/she can contact:-
El Fenix’s toll-free number:-(877)591-1918.
Its official website is www.elfenix.com.
www.talktoelfenix.com is the authorized survey website.
RULES FOR PARTAKING IN THE SURVEY
There is an age criterion also. You must be 18 or more to engage in this survey. If you are smaller than that. You won’t be able to engage in this survey.
Many outlets of El Fenix is in the United States, Canada, and the United Kingdom. So, this survey was created for the citizens of the U.S, Canada, and the U.K. You ought to be a legal resident of the United States, Canada, or the United Kingdom.
A customer must be familiar with the English language.
The rewards do not remain the same. It will differ according to your buy receipt and location.
If you or any of your housemates is an employee at El Fenix, then your whole family is not permitted to engage in this survey.
You can partake in this survey five times a month. You cannot partake more than five times in a month.
You will need a recent buy receipt along with a survey code accessible on it. The receipt ought to be new. It should be a receipt of the recent seven days. If the receipt is older than that, it will be of no utilization.
You cannot replace the prize with cash.
You must have an accurate email ID.
If you wish to give your reward to your friend, relative, or any other person, then it’s not possible. It will go against the rules.
What are the gains of partaking in this survey?
After partaking and completing the survey, the customer can obtain any of the following offers:- a free meal, free dessert, special discount offer, or buy one get one free offer. But the prize differs according to your buy receipt and location.
Other than this, many times the customer cannot be able to share his/her satisfaction or dissatisfaction with the restaurant. Through the survey, the customer will be able to express himself/herself more openly. These were the gains from the viewpoint of customers.
- If I (the customer) am not familiar with English, then what should I do to partake in the survey?
Ans. If you are familiar with the English language, you select an option known as translate. You can see this option when you engage in this survey.
- Are the rewards the same for each person? Or Does it differs from person to person?
Ans. The rewards/prizes differs. It depends on your buy receipt and location.
- How many times can I partake in this survey in a month?
Ans. You can partake in this survey a maximum of five times a month.
- I want to give my reward to my sister. Is it possible to transfer it to her?
Ans. No, you simply cannot do this. It is not permitted to give your reward to anyone. It will go against the rules. Similarly, you cannot replace it with cash also.
WHAT WERE THE BASIC AIMS BEHIND ORGANIZING THIS SURVEY?
Nowadays, we can see competition in every field. The people are highly concern regarding the taste of food and the services which they get when they visit any of the restaurants.
It’s important to see where the restaurant stands in this competition. For this, El Fenix decided to commence this survey. Moreover, they have the interest to hear about their customer’s choices, problems, what are the things which they are loving, which things they dislike the most. These were the basic aims behind organizing this survey.
El Fenix wants to know where they can make modifications. It can make a list of satisfied and unsatisfied customers through the survey .As modifications must be made by customers demand. For this, they can’t ask the customers individually. It would take a long time. To know what the customers are liking and where they can make little modifications, this survey was commenced.
Moreover, this article also includes all the precious and required information regarding the survey. The main motive was to make the customers realize how their every opinion holds an important place in helping the restaurant to make their services better.
Related Tags: www.Talktoelfenix.com, EL-FENIX Guest Satisfaction Survey